Start with the exact entrance and level
Send the car park name, street entrance and level where the car is parked. Large buildings may have more than one vehicle entrance, and a postcode can lead to a pedestrian doorway rather than the loading approach. Use a GPS pin only when it is safe and useful, then add the entrance description.
Read the displayed height limit from a safe place if you already have access to it. Do not climb, walk into traffic or move the vehicle to obtain measurements.
Explain what the car can do
Tell us whether it runs and drives, rolls, selects neutral and releases its handbrake. Mention steering restrictions, a flat tyre or damaged wheel. The position of the car, nearby pillars and space behind it can affect equipment choice.
A standard flatbed cannot enter every underground or multi-storey car park. If it cannot reach the vehicle, a different approach or specialist equipment may be needed. The team must assess this before confirming the collection.
Speak to the person who controls access
A building manager, parking operator or security team may need to open a barrier, confirm access or arrange a collection window. Make these arrangements before the operator arrives. Recovery does not automatically grant access through a locked gate or restricted entrance.
For loading on a nearby street, local restrictions still apply. Manchester’s bus gates may not appear on every satnav, so physical signs and a lawful approach matter. Loading bay permissions and times vary.
The checklist to put in your notes
Include the car park name and entrance, level, height limit if known, gate contact, bay or pillar reference and the room around the car. Give the vehicle details and full drop-off address or postcode.
Do not try to push or tow the car through a confined or unsafe area yourself. Wait for the assessed collection plan and follow the operator’s instructions.
